Store and Shipping Policy

No Cancellations/No Return/No Refund or Exchange

We apologize that do not provide any cancellations, return or exchange due to our suppliers. Please contact us if you have any concern about your order. 

For any reason that you request any cancellations within 2 hours after your purchase, there will be a 20% cancellations fee. Please make sure you accept all of our policy before making your purchase. 

As we always check all of our products are in good condition before we ship your order.  We are not responsible for any lost, stolen, delay or damages for all orders. 

Shipping Policy 

We are Personal Shopping Service providers.  We will ship out the orders after we purchase the items behalf of our customers after placing their order.  It usually ship within 5 business days with tracking number provided. ( Some Countries might not be able to provide tracking service after your item(s) leaving to your destination. Please feel free to contact us if you have any concern) 

 Customs and Import Taxes

Buyer are responsible for any customs and import taxes that may apply. We will not be responsible for any delays if your orders are hold by customs. 

Contact Us: 
You can always contact us for any question at kawaiiterminal@gmail.com